Terms of service

Zuavely™ is owned and operated by Beijing Wangchuan Qiushui Technology Co., Ltd. These Terms and Conditions govern purchases made through zuavely.com.

1. Orders

By submitting an order, you confirm that the information provided during checkout is accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. We may decline or cancel an order where reasonably necessary because of suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical error, legal restrictions, or another legitimate operational reason.

2. Product Information

We aim to describe products accurately.

Minor differences in appearance may occur because of screen settings, lighting, manufacturing variation, or other reasonable factors.

3. Prices and Charges

Product prices, available shipping charges, discounts, taxes where applicable, and the final order total are displayed during checkout before the order is submitted.

4. Payment

Available payment methods are displayed during checkout.

Orders are subject to successful payment authorization and applicable fraud or security checks.

5. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, unusually high order volume, or other peak periods, processing may require up to 5 business days.

Processing time is separate from shipping transit time.

6. Shipping

For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.

Shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from our business registration address.

7. Returns and Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the requirements in our Return & Refund Policy.

Before returning an item, customers must contact us for return instructions.

Please do not automatically send returned merchandise to our business registration address. The appropriate return warehouse address will be provided after an eligible return request has been reviewed and approved.

Once an approved returned item has been received and inspected, eligible refunds are issued to the original payment method.

Our refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the refund appears in your account.

8. Order Cancellation

You may request cancellation by contacting us promptly before fulfillment begins.

We will make a reasonable effort to honor eligible cancellation requests, but cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

9. Damaged, Defective, Incorrect, or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with your order information and supporting photographs or videos where appropriate.

We will review the circumstances and provide a reasonable replacement, refund, or return solution based on the situation.

10. Promotions

Promotional offers may be subject to eligibility requirements, expiration dates, product restrictions, or other conditions presented with the applicable promotion.

11. Errors and Availability

We may correct genuine pricing, product description, inventory, or technical errors when identified.

If an error materially affects an order that has already been submitted, we will provide an appropriate explanation and available resolution.

12. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit mandatory consumer rights that cannot lawfully be excluded or limited under applicable law.