Frequently Asked Questions
Quick answers about order processing, U.S. delivery estimates, tracking, returns, refunds, cancellations, and customer support.
Who operates Zuavely™?
Zuavely™ is owned and operated by Beijing Wangchuan Qiushui Technology Co., Ltd.
Business Address: No. 9-25777, Fuqian Road, Shandongzhuang Town, Pinggu District, Beijing, China (Cluster Registration)
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin may therefore differ from our business registration address.
Will I receive tracking information?
Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@zuavely.com with your order number, the item you wish to return, the reason for the return, and photos or videos where relevant. Do not automatically send merchandise to our business registration address. The appropriate return warehouse address will be provided after approval.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping costs. If an item is damaged, defective, incorrect, incomplete, or materially different from its description because of a product or fulfillment issue, we will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.
How long do refunds take?
Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.
Can I cancel my order?
You may contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed once fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
How can I contact Zuavely™?
Email: service@zuavely.com
Phone: +86 4596682157
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST