Privacy policy

This Privacy Policy explains how Beijing Wangchuan Qiushui Technology Co., Ltd., doing business as Zuavely™, collects, uses, shares, and protects personal information when customers visit or make purchases through zuavely.com.

Information We Collect

When you interact with our website, place an order, or contact customer support, we may collect information including:

Name.
Billing address and shipping address.
Email address.
Telephone number where provided.
Order and transaction information.
Payment-related information processed through applicable payment providers.
Device, browser, IP address, and website usage information.
Customer support communications.
Cookie and similar technology information.

How We Use Personal Information

Personal information may be used to:

Process and fulfill orders.
Provide shipping and tracking information.
Handle returns, refunds, and customer service requests.
Communicate about purchases or account activity.
Maintain and improve our website and services.
Detect, prevent, and investigate fraud, misuse, or security incidents.
Meet applicable legal and recordkeeping obligations.
Provide marketing communications where permitted.

Payment Information

Payments are processed through the payment methods and service providers made available during checkout.

Complete payment card information may be handled directly by the applicable payment provider rather than stored directly by us.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support store functionality, remember preferences, understand website performance, maintain security, and improve the shopping experience.

Your browser may allow you to restrict or remove cookies. Some website functions may not operate correctly if necessary cookies are disabled.

How Information May Be Shared

We may share personal information with service providers where reasonably necessary to operate our business.

These service providers may support website functionality, payment processing, order fulfillment, shipping and tracking, fraud prevention, customer support, analytics, and marketing where applicable.

We may also disclose information when required by applicable law or valid legal process.

International Processing

Because our business, customers, service providers, and fulfillment partners may operate in different locations, personal information may be processed or stored outside the country or region in which you live, subject to applicable legal requirements.

Data Retention

We retain personal information for as long as reasonably necessary for order administration, customer support, fraud prevention, recordkeeping, dispute resolution, and legal compliance.

Data Security

We use reasonable administrative and technical measures intended to protect personal information.

No electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other legally available choices.

To submit a privacy-related request, contact:

service@zuavely.com

We may need to verify your request before acting on it.

Children's Privacy

Our website is intended for general retail customers and is not designed for the intentional collection of personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements. The current version will be posted on this page.